ACCOUNT MANAGER - NT

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

The Account Manager is responsible for managing and growing an assigned portfolio of customers while driving retention, revenue growth, and profitability. Based in our Darwin office, the role partners with key decision-makers to understand customer needs and deliver tailored workplace solutions.

Predominantly office-based, the role uses customer insights and strategic account planning to increase share of wallet, achieve sales targets, and build long-term customer relationships.

KEY ACCOUNTABILITIES

• Manage retention and profitability of contracts with existing corporate customers within the designated portfolio
• Focus on Customer treatments tailored to overall vertical strategy
• Develop and maintain a strong business relationship with all relevant contacts within the client organisations
• Maintain expert knowledge of the vertical industry including products, systems and unique value propositions
• Effectively manage all aspects of sales activity and the customer lifecycle

WHAT WE LOOK FOR

• B2B experience and industry knowledge is advantageous 
• Proven track record of success in achieving sales targets
• Successful client management skills
• Understanding and ability to articulates the Winc “Single Source” Vision to create opportunity
• Ability to analyse customer financial data, Winc SAP generated data, contract modelling and strategic pricing tools to develop solutions delivering savings to the customer and profit for Winc.
• Strong communication, negotiation and teamwork skills. 

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.