ACCOUNT MANAGER - INTERNAL SALES | DARWIN

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

We’re looking for an Account Manager to join our Darwin team in an internal, office-based sales role. You’ll manage an existing portfolio of business customers, build strong relationships and identify opportunities to help your customers get more value from Winc.

You don’t need to come to us with years of formal Account Management experience. If you have a strong background in sales, customer service or relationship management, enjoy working towards targets and know how to turn a conversation into an opportunity, we’d love to hear from you.

KEY ACCOUNTABILITIES

This is a predominantly office-based internal sales role where relationships matter. You'll spend your time speaking with customers, understanding their businesses, solving problems and identifying opportunities to grow their relationship with Winc.

You'll be responsible for:

• Managing and developing an existing portfolio of business customers
• Building genuine, long-term relationships with your customers and key contacts
• Proactively connecting with customers by phone, email and online meetings
• Identifying opportunities to grow accounts across Winc's broad range of products and solutions
• Retaining customers and increasing their engagement with Winc
• Preparing quotes, proposals and tailored customer solutions
• Working with our wider sales and specialist teams to deliver the best outcomes for customers
• Keeping on top of sales activity, opportunities and customer follow-ups
• Working towards achievable sales, retention and profitability targets

WHAT WE LOOK FOR

We're more interested in your attitude, communication skills and ability to build relationships than a particular career background.

You might already work in internal sales or account management, or you could be ready to take the next step from customer service, retail, hospitality, administration or another customer-focused sales environment.

You'll thrive in this role if you:

• Naturally build rapport and enjoy talking with customers
• Are confident picking up the phone and starting a conversation
• Have a customer-first mindset while also recognising sales opportunities
• Are organised and comfortable managing multiple customers and priorities
• Enjoy working towards targets and seeing measurable results
• Can confidently use systems, data and customer information to make decisions
• Communicate clearly and professionally, both verbally and in writing

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.