TEAM COORDINATOR

ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers' needs.  We keep 100,000+ workplaces running smoothly with expertise in every sector and industry.

We take pride in our reputation for excellent all-round customer service and our Net Promoter Score of 70%+ reflects our customer’s best in class rating of our team. And so do the awards we have won with our Australian based Call Centre Team recognised in 2025 as the Australian Business Award Winner in both the Customer Service Excellence and Customer Experience Management categories.

ABOUT THE ROLE

As our Team Coordinator, working in an allocated operational area of the Distribution Centre responsible for the day to day completion of all associated workload in the respective area.

This includes but not limited to team member rosters, absence & break management, controlling the daily or shift workflow, training (both new a refresher) for team members, OHS compliance, maximising key performance indicators & work in conjunction with the Operations Manager for continual improvements.

KEY ACCOUNTABILITIES

• Ensuring the areas processes are effectively managed on a day to day basis.                         
• Responsible for ensuring health and safety requirements are understood and followed by team members of the work area.                                                                                  
• Directly coordinate all team members in their immediate work area and whilst "acting"
  during the provision of a Trainer role (but not including discipline or leave related issues which will be referred to the Operations Manager).                                                                     
• Consult with other Team Coordinators to help achieve optimum performance in the respective area.
• Play an active responsible role in helping to exceed customer expectations.         
• Demonstrate a positive attitude towards Our values of action, adaptability, care & team.
• Ensuring a work Health and Safety (WH&S) environment and hazards & incidents are correctly actioned in Donesafe.                                                                                                                          
• Ensure compliance on all standard operational processes for the immediate work area. 
• Actively work with shift manager in all areas of behaviour & communications within your team.

WHAT WE LOOK FOR

• Experience in first line team leadership in a warehousing environment 
• Knowledge health & safety in the workplace
• Demonstrated leadership and vision in coordinating a small team in daily activities, projects or initiatives
• Strong understanding of warehouse processes
• Good communication skills with the ability to liaise team manager & senior management where required

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts. 

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.