TEXTBOOKS/ eBOOKS PRODUCT MANAGER

ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers' needs.  We keep 100,000+ workplaces running smoothly with expertise in every sector and industry.

We take pride in our reputation for excellent all-round customer service and our Net Promoter Score of 70%+ reflects our customer’s best in class rating of our team. And so do the awards we have won with our Australian based Call Centre Team recognised in 2025 as the Australian Business Award Winner in both the Customer Service Excellence and Customer Experience Management categories.

ROLE PURPOSE

It’s an exciting time for education in Australia — and at Winc, you’ll have the opportunity to make a real impact in this critical pillar of our Education range.

If you have experience in publishing or books, we’d love to hear from you. We’re recruiting a Product Manager – Textbooks & eBooks on a 12-month fixed-term contract (maternity leave cover) to lead our Textbooks and eBooks category within the Education team.

In this role, you’ll be accountable for the day-to-day management and continuous improvement of Winc’s textbook and eBook strategy and execution, supporting Primary and Secondary Schools nationwide.

KEY ACCOUNTABILITIES

• End to end management and development of the overall Winc textbook offer and eBooks platform.
• Be Winc’s subject matter expert, able to engage and assist in the completion of a sale, both in conjunction with a salesperson and – where required – directly with the customer.
• Own relationship with publishers together with third-party platform providers to Winc, making sure the product is in line with Winc’s needs and ensuring the smooth roll out of product updates to both Winc and our customers.
• Supporting the post-sales process for new schools with implementation, on-site support where required
• Utilise strong leadership skills to maintain multiple contact points within each school (including decision makers, teachers, IT and potentially parents/students).
• Internally, the role works closely with multiple functions to ensure delivery of a flawless product offering e.g. the wider Merchandising team (new product creation), Sales (pre and post sales) and Winc operational teams for the continual improvement of supporting processes around the product.

WHAT WE LOOK FOR

• Experience of working within the textbook industry and the associated relationships (or equivalent experience)
• Excellent relationship building skills with internal stakeholders, suppliers, and customers
• Superior problem-solving capabilities, analytical ability and procedural focus
• Strong analytical capabilities, including advanced problem solving skills
• Demonstrable, previous experience of successfully managing an eBooks product platform and the associated relationships or equivalent experience (favourable)
• Previous experience in developing processes associated with this role (favourable)
• Relevant Education experience viewed favourably.

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.