SENIOR ACCOUNT MANAGER - PERTH

ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs. 

ROLE PURPOSE

The Senior Account Manager plays a pivotal role in delivering tailored solutions and strategic insights to a diverse portfolio of clients. This position is dedicated to fostering strong customer relationships, ensuring high levels of satisfaction, and driving business growth through value-driven partnerships. By understanding client needs, market trends, and business challenges, the Senior Account Manager helps Winc customers create better workplaces and achieve greater efficiency.

Based at Perth Airport, this role focuses on managing and expanding key client relationships by providing on-the-ground support, strengthening partnerships, and delivering exceptional service.

KEY ACCOUNTABILITIES

• Manage contract performance, focusing on customer retention and profitability
• Tailor customer engagement strategies to align with overall business goals
• Build and maintain strong relationships with key contacts within client organisations
• Stay up to date with industry trends, products, systems, and Winc’s unique offerings
• Oversee the full sales process and manage the customer relationship from start to finish
• Increase customer spend by expanding catogories within your assigned territory
• Complete all Health, Safety, and Environmental (HSE) training and consistently follow Winc’s HSE policies and procedures

WHAT WE LOOK FOR

• Previous B2B experience and industry knowledge are advantageous
• Understanding of and experience with tender processes
• Experience in managing contracts
• Proven ability to meet and exceed deadlines in line with business requirements
• Strong track record of achieving sales targets
• Well-developed communication skills with the ability to negotiate and resolve issues with customers, team members, and stakeholders
• Proficiency in Excel, SAP, Salesforce, and Genesys (moderate to high skill level)
• Ability to analyse customer financial data, SAP-generated reports, contract models, and strategic pricing tools to develop effective customer solutions
• Advanced consultative selling skills
• A mindset characterised by drive, confidence, accountability, resilience, and adaptability
• Strong teamwork and collaboration skills

WORKING WITH WINC

• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing). 
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. 
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it's a really collaborative and supportive environment - why don't you be the judge?

To Apply:  Send your resume by selecting ‘Apply Now’ and following the prompts.