CUSTOMER SERVICE OFFICER - INBOUND WA

ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers' needs.  We keep 100,000+ workplaces running smoothly with expertise in every sector and industry.

We take pride in our reputation for excellent all-round customer service and our Net Promoter Score of 70%+ reflects our customer’s best in class rating of our team. And so do the awards we have won with our Australian based Call Centre Team recognised in 2025 as the Australian Business Award Winner in both the Customer Service Excellence and Customer Experience Management categories.

ROLE PURPOSE

As a Customer Service Officer - Inbound, you will be responsible for supporting a wide range of enquiries from both external customers as well as our internal teams. You will interact with customers via phone, chat, and email, ensuring each interaction is clear, efficient, and customer focused.

As a team we pride ourselves on delivering effortless customer service experiences while continuously identifying opportunities to improve.  The strength of our customer relationships sets us apart from our competitors.  If you bring the right attitude, we will provide all the training and everything you need to be successful.

KEY ACCOUNTABILITIES

• Handle inbound customer calls, chats and emails, providing friendly and efficient customer support ensuring Winc’s customers have the best possible customer experience.
• Collaborate with internal teams to resolve customer enquiries.
• Follow up on internal and external enquiries.
• Deliver on KPIs and targets relating to call handling, quality and performance.

WHAT WE LOOK FOR

• Previous experience in customer service and/or sales, or a strong eagerness to learn for those new to the field
• Enthusiastic team player committed to delivering exceptional customer experiences
• Adaptable, proactive, and eager to learn and grow
• Strong communication skills, with active listening and problem-solving ability
• Solid computer proficiency (experience with Salesforce, SAP, Windows, and Genesys is highly regarded) and confidence managing multiple systems while engaging with customers

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.