WORKFORCE PLANNING MANAGER

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace furniture and technology, supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

As the Workforce Planning Manager, you will be responsible for standardising, architecting, and transforming workforce planning and scheduling across our national network of 9 Distribution Centres (4 large hubs and 5 regional/small sites).

In this role, you will bridge the gap between operational leadership, data analytics, and workforce management technology. You will design standardised rostering frameworks, oversee our timekeeping system (UKG), and partner closely with site leaders to ensure workforce capacity and shift structures match changing volume demand.

Supported by our internal analytics team building scalable tools, you will act as a change agent combining strong people skills, change management, and hands-on data analysis to elevate operational productivity and worker efficiency across the network.

KEY ACCOUNTABILITIES

• Network Standardisation: Architect and roll out standardized, scalable rostering and scheduling processes across all 9 Distribution Centres.
• Shift Structure vs. Volume Analysis: Continuously evaluate and optimize shift patterns, labour models, and scheduling rules against historical and forecasted volume demand.
• Governance & Standards: Establish clear workforce planning guidelines, attendance policies, and operational scheduling routines.
• Lead workforce planning: Aligning workforce strategies to business priorities, service commitments and customer demand. 
• Coach Distribution Centre Operations leaders, building capability in forecasting, planning, optimisation and business improvement. 
• Own workforce planning outcomes, including service levels, workforce efficiency, capacity performance and operational effectiveness. 
• Ensure forecasting, scheduling and optimisation activities support operational requirements, customer expectations and sustainable growth. 
• Manage relationships with 3rd party workforce labour agencies

WHAT WE LOOK FOR

• 5+ years’ workforce planning, labour optimisation or operational planning experience across supply chain, logistics, warehousing or multi-site operations.
• Proven ability to design WFM processes, standardise operations and drive change through coaching and training.
• Strong WFM/timekeeping systems experience; UKG highly regarded.
• Excellent stakeholder management, communication and influencing skills.
• Strong commercial and analytical acumen, linking labour planning to costs, OT and service levels.
• Experience leading workforce planning teams across forecasting, modelling, BI and capacity planning.
• Strong problem-solving, resilience and strategic thinking in complex operational environments.

Technical Skills:

• Excel & Power Query – Essential (Advanced): Rostering, data and productivity modelling.
• SQL – Desirable (Intermediate): Workforce and operational data analysis.
• Python – Desirable (Foundational): Data analysis and automation.
• Tableau – Desirable (Intermediate): Workforce and productivity dashboards.

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.