NATIONAL TRANSPORT MANAGER

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace furniture and technology, supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

Winc delivers 45,000 boxes every business day to more than 100,000 workplaces across Australia. Our distribution network spans 20 locations nationwide, enabling delivery across metro, regional and remote markets, with next-business-day delivery available in metro areas for in-stock orders placed before 5pm.

The network is anchored by our National Distribution Centre in Erskine Park, NSW, supported by Major Distribution Centres in VIC, QLD, WA and SA, and regional Distribution Centres in Hobart, Darwin, Townsville and Canberra.

The National Transport Manager is a key member of the Supply Chain & Operations Leadership Team, accountable for the safe, reliable, efficient and cost-effective operation of Winc’s national transport and vending operations.

Winc’s transport model combines a fleet of more than 220 Owner Drivers with third-party carriers to provide national last-mile delivery across metro, regional and remote locations.

The role has direct operational responsibility for NSW transport and provides national leadership through State Transport Managers across other locations. It is responsible for establishing consistent operating standards, governance, performance disciplines and continuous improvement across the transport network, while also leading Winc’s vending operations.

KEY ACCOUNTABILITIES

Safety & Compliance

• Lead transport safety, incident management and corrective actions.
• Ensure CoR compliance across Winc and third-party carriers.
• Set national KPIs, governance and performance standards.
• Hold transport leaders and partners accountable for outcomes.

Operations & Performance

• Oversee national transport operations and DIFOT performance.
• Manage carrier performance, contracts and service delivery.
• Lead Back to School, Winc Home Delivery and strategic initiatives.
• Lead the National Vending team and contractors.

Network & Strategy

• Develop the medium-term transport network strategy.
• Drive route, vehicle and network optimisation.
• Identify new carrier models, technologies and efficiency opportunities.
• Partner with IT to improve transport and customer outcomes.

Commercial & Suppliers

• Manage carriers, contracts, rate cards and fuel surcharges.
• Support freight solutions, tenders and commercial initiatives.

Customer & Sustainability

• Partner with Sales, CX and Customer Service on transport issues.
• Lead the 2030 transport sustainability and emissions roadmap.
• Drive EV adoption and leverage emerging technology and infrastructure.

WHAT WE LOOK FOR

• Demonstrated experience leading a geographically dispersed transport operation
• Proven track record managing both day-to-day service delivery and the development and execution of a multi-year network strategy.
• Strong commercial and analytical capability, including budgeting, forecasting, business-case development, contract management and interpretation of transport performance data.
• Demonstrated ability to lead change across operational teams, influence senior stakeholders and build a high-performance, safety-led culture.
• Demonstrated leadership experience in Safety and Transport Operations in parcel freight at senior levels.
• Degree qualified in Logistics, Business, or relevant area.
• Demonstrated negotiation skills that driver value for the business.
• Strong levels of resilience and ability to prioritise work.

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.