HEAD OF INFRASTRUCTURE & OPERATIONS

ABOUT US

Winc Is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

ROLE PURPOSE

The Head of Infrastructure and Operations is a key role that ensures the secure and reliable operation of all technology systems, ongoing strategic development of IT Infrastructure capabilities, adoption of new technologies, provisioning and delivering of great end-user services. 

KEY ACCOUNTABILITIES

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1. Strategy & Roadmap – Develop and implement a strategic IT infrastructure plan, ensuring alignment with business needs. Optimize platforms, security, and operational efficiency while leveraging new technologies and vendor services.

2. Reliable & Cost-Effective IT – Maintain a stable, flexible, and cost-efficient IT environment. Oversee infrastructure monitoring, maintenance, upgrades, disaster recovery, and asset lifecycle management to meet business SLAs and optimize total cost of ownership.

3. Security & Compliance – Safeguard IT systems from internal and external threats through proactive monitoring, patching, and incident response. Ensure compliance with industry regulations, including PCI-DSS and PII legislation.

4. End-User Productivity – Equip employees with high-quality devices, peripherals, and productivity applications, ensuring seamless access, connectivity, and usability to maximize efficiency.

5. Service & Incident Management – Implement ITIL best practices to optimize IT service delivery, incident resolution, and communication. Provide on-site technology support in key locations to ensure smooth operations.

6. Technology Innovation – Foster a culture of digital adoption and continuous improvement. Engage with stakeholders to enhance user experience and drive efficiency through innovative technology solutions.

7. Vendor & Partner Management – Maintain strong relationships with key IT vendors to ensure optimal service delivery and leverage external expertise for ongoing innovation and business growth.

WHAT WE LOOK FOR

• Experience in IT infrastructure design and operations, particularly in a cloud based environment utilising servers, storage, databases, networks, communications, printing, security, end-user device management   
• Experience in IT operations including service desk management, problem and incident management, change management, continuous improvement 
• Minimum of 5 years’ experience in a senior IT management role 
• High level of service orientation and stakeholder management 
• High attention to detail, accuracy and consistency 
• Knowledge of ITIL methodology 
• Experience with common management tools and infrastructure technologies 
• Advanced skills in problem identification and resolution management 

WORKING WITH WINC

• We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment. 
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.  
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities. 
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).  
• We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave). 
• And finally, there’s plenty of perks! Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment – why don’t you be the judge?