COLLECTIONS OFFICER

ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs. 

ROLE PURPOSE

We are currently seeking an experienced Collections Officer to join our high-performing Accounts Receivable team and play a critical role in improving our business’s cash flow performance.

The Collections Officer (Accounts Receivable) is responsible for driving cash collection by partnering with internal stakeholders and building strong customer relationships. You will have a deep understanding of your ledger and will maintain customer aged debt within agreed targets by reconciling accounts and resolving disputes.

KEY ACCOUNTABILITIES

• Take ownership of a complex ledger and manage the reduction of aged debt through collection activities.
• Support the Accounts Receivable Manager with weekly operational reports.
• Lead ledger review sessions with the Accounts Receivable Manager and Sales Account Managers, as required.
• Support the coaching, training, and development of new Collections Officers within the team.
• Maintain structured and clear notes on collection activities (calls or emails), in line with procedures.
• Reduce aged debt in accordance with agreed targets.
• Escalate and liaise with internal departments regarding disputes on customer accounts.

WHAT WE LOOK FOR

• Experience in a Credit Control or Accounts Receivable (AR) Collections Officer role.
• Proven track record in reducing aged debt.
• Intermediate to advanced Excel skills.
• High attention to detail and ability to deliver quality work.
• Strong written and verbal communication skills, with a professional and effective manner.
• Experience with SAP and CRM systems (e.g., Siebel, Salesforce) is a plus.
• Understanding of EDI integration and customer portals is preferred but not essential.

WORKING WITH WINC

• We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment. 
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.  
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities. 
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).  
• We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave). 
• And finally, there’s plenty of perks! Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment – why don’t you be the judge? 

To Apply:  Send your resume by selecting ‘Apply Now’ and following the prompts.