ACCOUNT MANAGER - NSW

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

We’re looking for a results-driven, relationship-focused Account Manager to manage a portfolio of customers, build long-term partnerships, and identify opportunities to drive growth, retention, and customer satisfaction.

You’ll act as the primary point of contact for your customers, developing a strong understanding of their business needs and challenges. You’ll clearly articulate Winc’s value proposition to key decision-makers and leverage industry and data-driven insights to deliver effective customer plans and achieve sales targets.

This is an office-based sales role, with previous B2B sales experience highly regarded.

KEY ACCOUNTABILITIES

• Build and maintain strong, professional relationships with key stakeholders within your customer portfolio
• Proactively identify growth opportunities and work to expand product and service adoption
• Present Winc’s unique value proposition and solutions to address customer challenges
• Leverage market and customer insights to develop and implement customer-specific strategies
• Work collaboratively with internal teams (e.g., Customer Service, Category, Supply Chain) to ensure high service standards and a seamless customer experience
• Monitor customer satisfaction and take action to resolve issues and improve retention
• Meet or exceed revenue, retention, and customer engagement KPIs

WHAT WE LOOK FOR

• Proven experience in account management, B2B sales, or customer relationship roles
• Commercial acumen with a strategic mindset and a record of success in achieving targets
• A proactive, solutions-focused attitude with a passion for delivering exceptional service
• Understanding and ability to articulates the Winc “Single Source” Vision to create opportunity
• Ability to analyse customer financial data, Winc SAP generated data, contract modelling and strategic pricing tools to develop solutions delivering savings to the customer and profit for Winc.
• Strong interpersonal and negotiation skills with the ability to influence and build trust

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.