MPS ADMIN MANAGER

ABOUT US

Winc is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

ROLE PURPOSE

To lead, manage and support the successful delivery of Managed Print Services contracts, whilst providing efficient management of all resources within the Administration Team and delivering a high level of customer satisfaction.

KEY ACCOUNTABILITIES

• Order to invoice process: Manage order to invoice process to meet customer requirements and drive revenue growth through process improvement, while aligning to Winc key processes
• Resource Management: Manage Service Delivery team to ensure service delivery, productivity and KPI targets are achieved
• Leadership: Lead and build highly performing team that are fully productive, utilising all capabilities
• Vendor management: Manage vendor performance to meet customer requirements and align to Winc key performance indicators
• Product maintenance: Product and pricing maintenance, where applicable
• Sales Support: Centre of excellence to support Sales team with any issues including process improvement
• Health, safety, and environment: Complete all Health, Safety, and Environmental training (HSE) and demonstrate an ongoing commitment to the Winc HSE plan, policy, and processes. 
• Relationships – develop and maintain relationships with key stakeholders both internally and externally
• Projects: participate in special projects as required

WHAT WE LOOK FOR

• Excellent communication and negotiations skills both verbal and written
• Strong understanding of process improvement
• Leadership skills, 5 years’ experience in leading and developing teams
• Customer service and solutions focused
• Exceptional time management, attention to detail, and the ability to handle multiple tasks
• Must be able to work autonomously, in fast paced environment
• High level of problem-solving skills and analytical capabilities
• Can develop strong relationships with business leaders to deliver shared sales objectives.

WORKING WITH WINC

• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much loved quarterly The Winc Awards recognition program, team discounts, corporate partner discounts. People say it's a really collaborative and supportive environment - why don't you be the judge?