ADMINISTRATION OFFICER - MPS

ABOUT US

Winc Is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

ROLE PURPOSE

As an Administration Officer within the Managed Print Services (MPS) team, you will be responsible for delivering comprehensive administrative and support services to MPS customers and third-party suppliers. You will work collaboratively across all levels of the organisation to ensure key performance indicators (KPIs) are achieved or exceeded. Your role will also be critical in meeting internal and external Service Level Agreements (SLAs), ensuring high levels of customer satisfaction.
 

We are seeking a motivated customer service professional with strong influencing and negotiation skills. The ideal candidate will also demonstrate excellent problem-solving abilities, effective communication, and strong time management skills.

KEY ACCOUNTABILITIES

• Deliver exceptional customer service that enhances customer satisfaction and strengthens business relationships.
• Provide effective and efficient frontline support through phone liaison, ensuring service calls are logged, allocated, and resolved promptly.
• Maintain accurate and up-to-date database records, ensuring all end-of-month meter readings are captured for billing and service purposes.
• Proactively support the MPS Admin team, Sales, and Service Managers by providing timely input and relevant information.
• Communicate clearly with customers regarding delays or backorders of devices and peripherals, in coordination with Sales and Service teams.
• Manage contracts end-to-end, ensuring all stakeholders are kept informed throughout the process.
• Perform other administrative duties as directed by the Admin Manager, contributing to a high-performing and collaborative team environment.
• Complete all required Health, Safety, and Environmental (HSE) training and consistently demonstrate a commitment to Winc’s HSE policies and procedures.
• Participate in special projects as needed.

WHAT WE LOOK FOR

• Excellent communication and negotiations skills both verbal and written.
• Administration skills, 2 year’s experience in a similar role.
• Previous experience with SAP and service based software desirable but not essential.
• Customer service and solutions focused skills and actively contribute to our shared objectives.
• Exceptional time management, attention to detail, and the ability to handle multiple tasks.
• Must be able to work autonomously, in fast paced environment.
• High level of problem-solving skills and analytical capabilities.
• Can develop strong relationships with business leaders.

WORKING WITH WINC

• We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment. 
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.  
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities. 
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).  
• We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave). 
• And finally, there’s plenty of perks! Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment – why don’t you be the judge? 

To Apply:  Send your resume to the Winc People Team by selecting ‘Apply’ and following the prompts.