RETAIL ASSISTANT

ABOUT US

Winc is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

ROLE PURPOSE

We are looking for an enthusiastic and customer-focused Retail Assistant to join our team in Geraldton, WA.

In this role, you will assist customers, maintain store presentation, and support daily retail operations. This is a great opportunity for someone who is seeking casual work opportunity with flexible hours. 

KEY ACCOUNTABILITIES

• Provide exceptional customer service by assisting and engaging with customers.
• Operate point-of-sale (POS) systems and handle cash/card transactions.
• Maintain store cleanliness and ensure stock is well-presented and replenished.
• Assist in receiving, unpacking, and displaying merchandise.
• Processing phone, and email orders, and calling customers.
• Follow company policies and procedures, including safety and security guidelines.

WHAT WE LOOK FOR

• Previous retail, hospitality, or customer service experience.
• Excellent customer service skills – friendly, approachable, and helpful
• Strong communication skills – the ability to engage with customers and team members
• A proactive attitude – ability to work in a fast-paced retail environment and handle multiple tasks. 
• Attention to detail – ensuring products are received, displayed and stocked correctly
• Numeracy skills – handling cash and transactions with accuracy
• Team player mindset – willingness to support colleagues and work together
• Ability to perform manual handling tasks.
   

WORKING WITH WINC

• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much loved quarterly The Winc Awards recognition program, team discounts, corporate partner discounts. People say it's a really collaborative and supportive environment - why don't you be the judge?