SHIFT MANAGER - AM SHIFT

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

The AM Shift Manager at our National Distribution Centre in Erskine Park, NSW is responsible for leading end-to-end operations from receiving through to final dispatch. You will drive planning efficiency, lead Team Managers, Coordinators, and Team Leaders, and ensure the safe, timely, and accurate delivery of all orders.

With a strong focus on performance, you will be accountable for key metrics including productivity, DIFOT, cost control, and safety. You’ll identify opportunities for continuous improvement, optimise labour and workflow, and build a high-performing team culture aligned to business goals.

KEY ACCOUNTABILITIES

• Plan and manage inbound, replenishment, and outbound operations in collaboration with Team Managers.
• Deliver operations within budgeted labour costs across permanent and casual workforce.
• Ensure high service levels aligned with customer expectations.
• Drive change initiatives to improve productivity and cost efficiency.
• Maintain daily operational standards and oversee shift start/end activities.
• Support cross-training across all shift functions.
• Partner with the DC Operations Manager on continuous improvement initiatives and deputise as required.
• Provide regular performance insights and trend analysis to DC leadership.
• Foster a positive, high-performing team culture across operations.
• Maintain site standards, cleanliness, and operational discipline.
• Lead OH&S compliance, hazard management, and incident reporting, promoting a strong safety-first culture.

WHAT WE LOOK FOR

• Strong customer service and stakeholder management skills
• Solid understanding of compliance, OH&S, and industrial relations legislation
• Proven leadership experience in large-scale warehousing or logistics environments
• Strong knowledge of logistics operations and processes
• Experience driving process improvement and change initiatives
• Excellent communication skills with the ability to influence and collaborate across teams
• Proficient in Microsoft Office (Word, Excel, etc.)

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.