SERVICE TECHNICIAN - MANAGED PRINT SERVICES

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

As a Service Technician, you will be responsible for servicing, repairing, and maintaining customer office equipment to a high standard, ensuring reliable performance and minimal downtime. Reporting to the MPS Service Team Leader, you will deliver exceptional customer service and technical support, contributing to customer satisfaction and retention across our Managed Print Services (MPS) customer base.

Based in Dubbo, this role also requires regular travel to surrounding regional locations to support customer service requirements.

KEY ACCOUNTABILITIES

• Manage customer service requests, including diagnosing machine faults, repairing equipment, and conducting final inspections and testing.
• Perform onsite installation of equipment, network configuration, and end-user training.
• Provide remote support to the IT Tech team and Managed Services customers.
• Support Sales teams with both pre- and post-sales technical assistance.
• Maintain high levels of customer satisfaction while meeting company targets for call productivity, response times, and parts management.
• Maintain accurate inventory levels of parts and support equipment required to perform the role effectively.
• Complete all Health, Safety, and Environmental (HSE) training and demonstrate ongoing commitment to Winc’s HSE policies, procedures, and standards.

WHAT WE LOOK FOR

• Certificate or qualification in Technology or a related field preferred
• Minimum 2 years’ experience as a copier/service technician
• Current driver’s licence
• Strong organisational and time management skills
• Effective written and verbal communication skills
• Solid knowledge of computer and print management software, including PaperCut, UniFlow, and Microsoft 365
• Strong customer service focus
• Well-developed analytical and problem-solving abilities

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.