MPS TECHNICIAN

ABOUT US

Winc is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

ROLE PURPOSE

As our Service Technician, you will repair and maintain our customer’s office equipment to a suitable standard of proficiency. Reporting into the MPS Service Manager, you will maintain high levels of customer service and satisfaction, contributing to retention of existing MPS customers.

KEY ACCOUNTABILITIES

• Manage customer service requests from diagnosing machine faults, repairing the equipment, final inspection, and testing.
• Perform onsite installation of machines, network connection and end user training.
• Assist IT Tech team and Managed Service customers with remote support.
• Assist Sales teams with pre and after sales support.
• Maintain customer satisfaction and achievement of company requirements in call production, response time and parts.
• Properly maintain and inventory all parts and support equipment require to perform job effectively.
• Complete all Health, Safety, and Environmental training (HSE) and demonstrate an ongoing commitment to the Winc HSE plan, policy, and processes.

WHAT WE LOOK FOR

• Certificate or equivalent on Technology preferred.
• At least 2 years' experience as a copier technician.
• Valid driver's license
• Strong organizational and time management abilities.
• Good written and verbal communication skills.
• Detailed knowledge of computer and copier management software such as Papercut, Uniflow, O365
• Strong customer service skills.
• Analytical thinking and problem-solving abilities.

WORKING WITH WINC

• We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing). 
• We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. 
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there’s plenty of perks! Our much loved quarterly The Winc Awards recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment – why don’t you be the judge?
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